Queen Kenzi Vinyl Works

Queen Kenzi Vinyl Works

Refund & Returns Policy

Queen Kenzi Vinyl Works

At Queen Kenzi Vinyl Works, all items are custom-made, personalized, and made to order. Each product is created specifically for the customer based on their request and cannot be resold or reused. Because of the custom nature of our work, all sales are final.

By placing an order, submitting an order form, or making any payment, the customer agrees to the policies outlined below.

No Returns, Refunds, or Exchanges

Queen Kenzi Vinyl Works does not accept returns, exchanges, cancellations, credits, or refunds under any circumstances.

  • All custom-made, personalized, or made-to-order items
  • Incorrect size, color, style, or design selections made by the customer
  • Errors submitted by the customer during order placement
  • Change of mind after an order is submitted
  • Design approval errors after approval or automatic approval
  • Orders delayed once production has begun
  • Packages lost, stolen, delayed, or misdelivered by USPS or any shipping carrier
  • Damage that occurs during shipping or transit
  • Damage caused by failure to follow provided care instructions
  • Damage caused by improper washing, drying, ironing, heat exposure, or misuse
  • Normal wear and tear, fading, peeling, cracking, or deterioration over time

Once an order has shipped, ownership and responsibility transfer to the customer. Queen Kenzi Vinyl Works is not responsible for carrier-related issues or post-delivery damage.

Non-Refundable Deposit

A $10 non-refundable deposit is required before any order is started.

  • No work will begin until the deposit has been received
  • The deposit is applied toward the total order balance
  • The deposit is non-refundable under all circumstances

Estimated Turnaround Time

All orders placed with Queen Kenzi Vinyl Works are custom made. The estimated turnaround time is 7–14 business days beginning after the required $10 non-refundable deposit or full payment has been received.

Turnaround time does not include weekends, holidays, delays caused by customer response time, supply availability, design approvals, or periods of high order volume.

Estimated turnaround time is not a guarantee. Rush orders are not guaranteed unless agreed upon in writing prior to payment.

Design Preview and Approval

A preview image of the product will be sent before final completion using the customer’s preferred contact method, as selected on the order form (email or text message).

  • Customers are responsible for providing accurate and valid contact information
  • Customers have three (3) business days to respond with approval or requested changes

Automatic Approval Conditions

  • Automatic approval applies only if full payment has been received
  • If full payment has been received and no response is provided within three (3) business days, the design will be considered approved
  • The order will proceed to completion and shipment

If full payment has not been received, the order will not proceed to completion or shipment and may be considered abandoned. Approval, whether written or automatic after full payment, constitutes full acceptance of the design.

Abandoned Orders

An order is considered abandoned when the customer fails to complete required actions necessary to move the order forward.

  • Failure to respond to a design preview within three (3) business days without full payment submitted
  • Failure to submit remaining payment after the deposit
  • Failure to respond to communication sent via the customer’s selected contact method
  • Failure to schedule or complete a local pickup after payment request
  • Providing invalid, incorrect, or unmonitored contact information
  • Repeated delays or lack of communication that prevent order completion

If an order is deemed abandoned, all payments made, including the non-refundable deposit, are forfeited. No refunds, credits, replacements, or remakes will be issued.

Payment, Shipping, and Tracking

  • Full payment is required before any order is shipped
  • Full payment is required before any local pickup or meetup unless a cash payment has been agreed upon in advance
  • No product will be released, shipped, or handed over without full payment
  • Once an order has shipped, a tracking number will be provided

Care Instructions

Care instructions are provided with every order. Failure to follow care instructions voids any responsibility or liability on the part of Queen Kenzi Vinyl Works. Damage caused by improper care or misuse is not considered a defect.

Chargebacks and Payment Disputes

Queen Kenzi Vinyl Works does not permit chargebacks or payment disputes for custom-made, personalized, or made-to-order items.

Any attempt to dispute or reverse a payment after work has begun, after a design has been approved (or automatically approved after full payment), or after an order has shipped will be treated as a violation of these terms.

Official Communication and Contact Methods

Design previews and order communication will be sent via the customer’s selected contact method. You may contact Queen Kenzi Vinyl Works using:

Email: QueenKenziVinylWorks@gmail.com
Text Message: 412-376-5498
Facebook: facebook.com/QueenKenziVinylWorks

By placing an order, submitting an order form, or making any payment, the customer confirms they have read, understood, and agreed to this Refund and Returns Policy.